The series centers around Amy (America Ferrera), the store's most stalwart employee and the glue holding the place together, and newly-hired Jonah (Ben Feldman), a naive dreamer determined to prove work doesn't have to be boring. From bright-eyed newbies and seen-it-all veterans to clueless summer hires and in-it-for-life managers, they tackle the day-to-day grind of bargain hunters, riot-causing sales, and nap-worthy training sessions.